Refund policy

All items are FINAL! Unfortunately, KoolByK DOES NOT offer returns or exchanges. All KoolByK Aromatherapy Candles and Wax Melts are made to order and can not be returned because they can not be resold. 

If products are damaged during shipping, they can be replaced with like items. Please email me at with photo proof of damages within 7-10 business days of delivery. Once confirmed replaced items will be shipped out.